All orders ship from St. Charles, MO. All items are made to order, so please allow up to 3-5 business days for your order to ship after payment is received. This could change during busy seasons.
DOMESTIC SHIPPING -Standard Shipping is via USPS First Class Mail, 3-5 Days. -Optional Express Shipping available via USPS Priority Mail, 1-3 Days ****INTERNATIONAL SHIPPING Standard Shipping is via USPS First-Class Package International Service. Delivery time frame varies by country, somewhere between 2-6 weeks, but could be longer due to customs procedures in your country.
• ****Buyer is responsible for paying all customs duties, fees, or taxes imposed by their country's government on imported goods.
• Tracking may not be available to all countries shipped internationally from the US.
• Please note that it is illegal for me to mark an international package as "gift" for customs purposes, so any request to do so will not be done. All packages will be marked “merchandise”.
• For information regarding duties, taxes or fees imposed by your country on imported goods, here is helpful link: http://www.dutycalculator.com/new-import-duty-and-tax-calculation
• For UNITED KINGDOM residents: here is a link regarding your country’s tax on imported goods: http://www.hmrc.gov.uk/customs/post/buying.html
Refunds and Exchanges:
Please check your items upon arrival and notify me within 10 days if there are any problems.
If the problem was on my end (sending wrong style, width, size, etc) I will happily send you a new one upon the return of the item.
If the problem is due to wrong measuring, I will happily exchange for the correct item or give a refund (minus shipping costs) upon the return of the item.
It's your responsibility to know the suitability of a collar for your pet. Please check collar regularly for wear and tear and replace when needed.